Dear CEO, CCP Games.

Kindly change the advertising on your website, and in particularly 1.3 and 7.1 of the EVE Online New Pilot FAQ and similar statements to "battles between thousands of players'. The battle in HED-GP bluntly proved that this is simply a lie - while the game may have been able to host such battles in the past, it can no longer do so.

When 700 dreadnaughts jump in, and 300 of them wait 50 minutes or more to be bounced back to where they began, and 250 of them die before thier pilots load because of horrific server performance, it is simply no longer appropriate to refer to "massive fleet battle with battlrships, dreadnaughes carriers or even titans'. Indeed, the Nyx and titan fleets never jumped in, because the battle was lost due to CCP server performance issues,

My understanding is that it is not acceptable to lie to customers about the quality of the product in Europe. Please amend your advertising accordingly to reflect that your product is unable to host battles between thousands of players where you can actually play. If you were in system, you can sit there and watch a slideshow. If you were jumping into system, you can sit there and watch a warp tunnel and be dead on arrival. Neither reflects the gameplay in the video trailers or written advertising on your website.

The HED-GP battle this past week has shown CCP's claims to be badly overstated, as such please amend your advertising until such time as you have made epic nullsec battles actually possible. The HED-GP battle was an epic debacle, not the epic encounter we all wanted it to be.

This game is showning its 10 year old programming is simply not capable of hosting the battles that the numbers in the current playerbase can bring to bear. While mass cancellations over the utter rubbish gameplay may help to alleviate the problem, I do feel that I have been paying for and skilling up to play a game you advertised to me, but that does not in fact exist.

I am very, very upset with you. Refund my dreadnaught training at least, they are useless now thanks to Rubicon and the design team's love of drones.

But I do now ask you in this open letter to cease and desist from advertising battles between thousands of players - your product is simply not delivering on that advertising. Hundreds, sure. Thousands? HED-GP proves that the current reality is "no, you can't".


Kind regards
Lysette